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Before Your Visit

When Should I Arrive?

Please arrive 5 to 10 minutes before your appointment. This gives you time to settle in and fill in a short client record card, so your treatment can start on time.

  • Each appointment starts and finishes at its booked time, so the next client is not kept waiting.
  • If you arrive late, your treatment will usually be shorter, and the full price may still apply.
  • If you are very late, we may need to shorten or move your session so other clients’ times are not affected.
  • Leave yourself time to park and find us at Shop 1, 9 Howe Street.

What Should I Bring?

Bring your health fund card if you would like to claim your rebate on the spot through HICAPS. It is worth checking your level of cover with your fund before you come in.

What Should I Wear?

Wear something loose and comfortable. You will be covered with a sheet or towel throughout your massage.

Can I Cancel or Change My Booking?

If you need to cancel or move your booking, please let us know at least 24 hours ahead to avoid a fee. See our Cancellation Information for the full policy.