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Privacy Information

Daylesford Traditional Chinese Massage (“we”, “us”, “our”) is a remedial and Chinese massage clinic at Shop 1, 9 Howe Street, Daylesford VIC 3460. This page explains how we look after the personal information of our clients, people who contact us and visitors to our website.

What personal information we collect

Personal information is any information that identifies you, or could reasonably be used to identify you, as defined in the Privacy Act 1988 (Cth). Depending on how you deal with us, we may collect:

your name, phone number and email address
appointment details, such as the treatment, date and number of people
health information you share so we can treat you safely, such as injuries, medical conditions, medications or pregnancy
health fund details when you ask us to process a claim
basic technical information from your visit to our website, such as browser type and the pages you view

How we collect it

We collect most information directly from you: when you use the booking or enquiry form on our website, call or message us, or fill in a client form at the clinic. We only collect information from someone else, such as a parent, guardian or authorised representative, with your consent or where the law allows it.

Our website uses cookies and analytics tools to understand how visitors use the site. These tools do not tell us who you are. You can block or delete cookies in your browser settings and the site will still work.

How we use it

We use your personal information to:

arrange, confirm and manage your appointments
provide safe and suitable treatment
process health fund claims through HICAPS when you ask us to
answer your questions and contact you about your booking
meet our legal, insurance and professional association obligations

We do not sell or rent your personal information, and we never use your health information for marketing.

When we share it

We only share personal information when:

you have agreed to it
it is needed to provide the service you asked for, such as sending a claim to your health fund
the law requires or allows it
it is needed to prevent or lessen a serious threat to someone’s life, health or safety

Some services we use, such as email and website hosting, may store data on servers outside Australia. We choose providers that take reasonable steps to protect that information.

Keeping it secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access, change or disclosure. Client records are stored securely, and only the staff who need them can see them. We keep health records for as long as the law requires, then destroy or de-identify them securely.

Seeing and correcting your information

You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below. We may need to confirm your identity first, and we will respond within a reasonable time.

Questions and complaints

We follow the Australian Privacy Principles in the Privacy Act 1988. If you have a question or concern about how we have handled your information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Email daylesford.chinesemassage@gmail.com, call 0481 115 675, or write to Daylesford Traditional Chinese Massage, Shop 1, 9 Howe Street, Daylesford VIC 3460.

Last updated: November 2026.